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Air-Travel Tools

Below are answers to frequently asked questions about Fare Watcher and Flight Paging. We hope you will find the answer to your question. If not, contact us directly using the Customer Service Request Form, below. We will try to respond within 24 hours. Thank you for using Travelocity.

Fare Watcher Questions:
1. What is the Travelocity Fare Watcher?
2. How does the Fare Watcher work?
3. If I opt to receive Fare Watcher e-mail, what will the e-mail tell me?
4. Why haven't I received a Fare Watcher e-mail yet?
5. What does my Personal Fare Watcher Page have on it?
6. Where can I find my Personal Page?
7. Why is the fare on my Personal Fare Watcher Page different from the fare in my e-mail?
8. Why are the same airlines shown more than once for my round-trips?
9. Why can't I get the airline on my Personal Page to show up when I try to reserve the published fare?
10. Are all of these prices round-trip travel?
11. The Fare Watcher sounds great! How do I sign up?
12. My e-mail address has recently changed. How do I change my Fare Watcher e-mail?
13. How do I change the routes that Fare Watcher monitors for me?
14. How do I make a reservation from my Fare Watcher page?
 
Flight Paging Questions:
1. Why isn't my paging service listed on Travelocity?
2. I have a pager that receives e-mails. Can I use this pager with your service?
3. I requested to be notified about a flight arrival/departure in Flight Paging, but I did not receive the page. What happened?
 
Fare Watcher Answers:
1. As a member of Travelocity, you can select up to 5 routes (e.g., Dallas-New York) that interest you, and we'll track the cost of a round-trip fare for each route. Every night, Travelocity will check for fare changes. Whenever a fare changes by $25 or more (increase or decrease), we'll send you an e-mail.
2. When you subscribe to Fare Watcher, you can elect to receive an e-mail alert whenever the price of a fare goes up or down by $25, or when the fare hits your target price. You will receive no more than one e-mail per day, however. If you prefer not to receive any e-mails, you can elect to have the fares posted to your Personal Fare Watcher Page, which is updated daily and available 24 hours a day.
3. If you asked to be notified about changes of $25 or more, the e-mail will list the old fare, the new fare, and the dollar difference for any of your selected round-trips that have change. If you set a price target instead, the e-mail will notify you when the fare has hit your target. The e-mail will also give you the location (URL) for your Personal Fare Watcher Page.
4. No confirmation e-mail is sent when you subscribe to Fare Watcher E-mail. You will receive your first Fare Watcher e-mail when the round-trip fare for one of your selected routes changes by $25 or more ,or when it hits your price target. E-mail is just one of the ways that Fare Watcher helps you monitor fares for your selected routes. When you subscribe to Fare Watcher, we automatically create a Personal Fare Watcher Page just for you. More information on your Personal Fare Watcher Page, including how to access it, is available below.
5. Your Personal Fare Watcher Page gathers the most recent fare information daily and keeps it up to date. Your Personal Fare Watcher Page is available 24 hours a day. We suggest you "bookmark" this page (i.e., add it to your Favorites list), so you can retrieve it at any time.
6. You can access your Personal Page by clicking on Fare Watcher within the My Profile & Plans area of Air Travel. After logging in, click on Go to My Personal Page, at the bottom of the Fare Watcher screen.
7. The e-mail is sent only when the fare changes by US $25 ( /-) or hits your price target. The fares in your Personal Fare Watcher Page will be current at all times.
8. Airlines often offer the same airfare with slightly different restrictions. Perhaps they have extended the applicable dates of the fare, or have added to the schedule, or are involved in a fare war with another airline. Whatever the reason, please read the fare rules carefully to determine which fare is right for you.
9. Fare Watcher has information on fares and schedules for approximately 700 airlines, of which more than 400 can be booked directly through Travelocity. However, many regional "low-fare" airlines require that you purchase tickets directly through toll-free numbers. Because of this, you may be unable to find the particular fare and/or airline when you try to make a reservation on Travelocity. Please feel free to call those airlines directly to purchase your ticket. Travelocity does display the fare rules for all 700 airlines: Reading the rules will save you time when calling the airlines directly.
10. Yes, all prices on the e-mail and on your Personal Fare Watcher Page are for round-trips. To find the best fare for a one-way trip, you need to go to the Low-Fare Finder on the Air Travel screen and select the "Very Flexible" booking option. From there, enter your trip details and go!
11. It's easy to become a Fare Watcher subscriber. Simply select Fare Watcher E-mail from the My Profile & Plans area of Air Travel. Follow the instructions and you're on your way.
12. Access Fare Watcher from the My Profile & Plans area of Air Travel. After logging in, select the Change Subscription option and follow the instructions.
13. Access Fare .Watcher from the My Profile & Plans area of Air Travel. After logging in, select the Change Subscription option and follow the instructions.
14. Click on the airline and fare that interests you. When the rules for the fare are displayed, click on the flights icon to request an itinerary. Be sure to read the fare rules carefully for possible restrictions.
 
Flight Paging Answers:
1. Travelocity can only send pages to nationwide (US) services that support alphanumeric pagers and have 1-800 telephone numbers. It is possible your pager company does not offer nationwide service. If your pager company is not on our list and you think they should be, ask them to contact us about adding their service to Travelocity.
2. Yes. In fact, we can only notify you if your pager is an alphanumeric pager that receives emails and has national access within the United States.
3. There could be a couple of reasons why you did not receive a page. Either we were unable to validate the PIN number you entered (you did not enter the correct digits) or you are using a pager company with an 888 prefix. A small number of 888 numbers will not accept paging from Travelocity.

Customer Service Request Form

Do you have other questions regarding this subject? If so, use this form to contact us directly. We'll respond to your question as quickly as possible. Be sure to include your e-mail address or phone number so we can contact you.

 
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